In my previous blog post, I wrote about the first three steps in building an IT service catalog. If you missed that, check it out first.
Up to this point, we’ve gathered all the relevant information needed to build the catalog using the tools and technology that the business has at hand. Next, we’ll focus on the actions needed to bring the service catalog to life.
Those steps are:
Using the proper tools to build the service catalog
Gauging user acceptance of the catalog
Deploying the catalog to end users
Using metrics for continual improvement
In our first three steps outlined in part one, we learned about user-specific needs and perspectives. With the next four steps, we’ll be incorporating that data so that our finished service catalog delivers a superior user experience of the service desk.